Privacy policy

What we collect

When you place an order: your name, email address, delivery address and, if you give one, a phone number. We need every one of these to get a parcel to you and to tell you it is coming.

When you book a tour: your name, email, party size, the date you chose, and anything you tell us about allergies or access needs so we can plan around them.

When you ask what shipping costs: your email and destination. We keep these because the freight from Aruba is genuinely high, and somebody who decided against it is somebody we can quote by hand.

We do not collect card details. No card is processed on this site.

Who else sees it

Post Aruba or DHL receive the name and address on the parcel, because that is what a shipping label is.

Our email provider sends the confirmation to your inbox.

Our database and hosting providers store it on our behalf.

Nobody buys this list. We do not sell or rent customer data, and we do not share it for anyone else's advertising.

How long we keep it

Orders and tour bookings are kept as business records, because we have to be able to answer a question about an order months later.

Shipping enquiries that never became an order are kept for two years and then deleted.

Newsletter subscriptions last until you unsubscribe, which is a link in every email we send.

Your choices

Email info@aruba-heat.com and ask for a copy of what we hold about you, a correction, or deletion. We will do it.

Deleting an order record we are legally required to keep is the one thing we may have to refuse, and we will say so plainly rather than ignoring the request.