Refunds and returns

If it arrives broken

Send a photograph to info@aruba-heat.com within seven days of delivery and we will replace it or refund it. You do not need to send anything back.

Glass and liquid travel a long way to reach you. Breakage is our problem, not yours.

If it never arrives

Tell us. We will chase the carrier, and if the parcel is confirmed lost we will resend or refund it in full.

Please give postal delivery the full transit time first, including customs, before we call it lost.

If you simply changed your mind

We cannot take back food that has left our control, so unopened, unused bottles can be returned within fourteen days at your own cost, and we will refund the goods.

The delivery portion of the price is not refundable in that case, because the parcel has already flown.

If you do not like the taste

Tell us anyway. We would rather know, and we will usually make it right.